Privacy Policy

Who we are

Suggested text: Our website address is: https://beta.rephipro.com.

Last updated: 15.06.2026

Rephipro Laboratory Solutions LLP(“Rephipro”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information received through our website.

1. Information We May Collect

When you use our website or contact us, we may collect the following information:

Name
Company or organization name
Designation or department
Email address
Phone or mobile number
City, state, and country
Product or application requirement
Feed water or laboratory requirement details shared by you
Files or attachments uploaded through enquiry forms
Messages submitted through contact forms
IP address, browser information, device information, and website usage data

We collect this information only when you provide it voluntarily or when it is automatically collected for website security, analytics, or technical operation.

2. How We Use Your Information

We may use your information for the following purposes:

To respond to your enquiry
To understand your laboratory water purification requirement
To prepare quotations, proposals, or technical recommendations
To provide product, service, installation, or consumable support
To communicate with you regarding products, service, or business matters
To improve our website, content, and customer support
To maintain website security and prevent misuse
To comply with legal, tax, accounting, or regulatory requirements

3. Enquiry Forms and Technical Information

If you submit technical details such as water quality, daily water requirement, application, laboratory layout, or instrument usage, we may use that information to suggest a suitable water purification system or support solution.

Please do not submit confidential information unless it is necessary for your enquiry.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor usage, remember preferences, and improve performance.

We may also use tools such as analytics, embedded videos, maps, or security services. These third-party services may collect limited technical information such as IP address, browser type, device information, and page usage.

You can control or disable cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information.

We may share relevant information only with:

Rephipro employees or authorized representatives
Service engineers or sales/support personnel
Website hosting, email, CRM, analytics, or security service providers
Logistics, installation, or support partners where required
Legal, tax, regulatory, or government authorities where required by law

We share information only to the extent necessary for business, service, security, or legal purposes.

6. Data Security

We take reasonable steps to protect information submitted through our website. These may include secure hosting, SSL certificates, access control, website security tools, backups, and restricted administrative access.

However, no method of internet transmission or electronic storage is completely secure. Users should avoid sending highly sensitive information through general website forms.

7. Data Retention

We may retain enquiry and communication records for as long as necessary for business, service, warranty, legal, accounting, or compliance purposes.

If information is no longer required, we may delete, archive, or anonymize it according to our internal practices.

8. Your Rights

Subject to applicable law, you may request access, correction, updating, or deletion of your personal information held by us.

To make such a request, please contact us using the contact details below. We may need to verify your identity before processing the request.

9. Children’s Privacy

Our website is intended for business, laboratory, institutional, industrial, and professional users. It is not intended for children.

10. External Links

Our website may contain links to third-party websites, videos, maps, or social media pages. We are not responsible for the privacy practices, security, or content of third-party websites.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

12. Contact

For privacy-related questions or requests, please contact:

Rephipro Laboratory Solutions LLP
Email: info@rephipro.com
Website: https://www.rephipro.com